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Terms & Condition


Thank you for visiting our website

Please find below terms and conditions that govern the use of this site. If you have any further questions please email us at info@partyboutique.com.hk




Ordering

When you place an order on the partyboutique.com.hk website you will receive confirmation of your order. Please make sure that the email address and phone number you provide are correct and the mail account provided is working properly.

Whilst we make every effort to ensure that product and price details are correctly displayed on the partyboutique.com.hk website, they are subject to change.

All products displayed on the partyboutique.com.hk website are subject to availability.

Prices and stock are not contractually confirmed until you receive a confirmation email. Any contracts or agreements formed between yourself and Party Boutique Limited through this website shall be governed and construed according to Hong Kong law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the Hong Kong courts.




About payment

If paying by credit card or PayPal, you will be charged immediately for your order.
If paying by FPS / Payme / bank transfer, your order will not be dispatched until we received your payment. To facilitate this, please quote your order number when arranging transfer of funds.


Reschedule

If you would like to reschedule your order delivery / pickup arrangement, please notify and confirm with us at least 2 working day in advance for our proper arrangement.
For order with on-site setup arrangement, we require at least 7 working days notification. 




Refunds and Exchange Policy

If you have received faulty, damaged or incorrect goods, please contact us at once to arrange a replacement. Unused goods in their original packaging can be returned 14 days within order date. To arrange return, please contact us at info@partyboutique.com.hk for return processing form. Please note, returns are at customer’s expense.

Inflated balloons are non-replaceable and non-refundable. We make sure balloons are in good condition on arrival / upon pickup. Please check before leaving. Once balloons are no longer with us, please understand that we will not be able to monitor and control the balloon condition anymore. Balloons are fragile and sensitive to temperature change, please keep balloons carefully. 

Personalized products are non-replaceable and non-refundable as all are custom-made for customers. 

By accepting to the "Terms and Conditions" when placing an order, you have also read and agree to bound by our "Privacy Policy".